If you want to grow a loyal audience, you need to turn passives into promoters. Many customers remain neutral about
Tag: NPS
Are you familiar with the concept of promoter, passive and detractor? Understanding the Net Promoter Score (NPS) is crucial for
In today’s society, where word of mouth serves as a reliable means of spreading information about brands, understanding customer sentiment
Understanding customers is a highly sought-after goal in today’s customer-centric society, which is why businesses increasingly rely on NPS (Net
In today’s fiercely competitive market, understanding and measuring customer satisfaction isn’t just beneficial; it’s a critical determinant of a company’s